Sam Memmolo
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OnStar released the OnStar Vehicle Diagnostics System, which automatically performs hundreds of diagnostic checks on 4 key GM vehicle operating systems.
The unique email report also provides maintenance reminders based on the vehicles current odometer reading, remaining engine oil-life and other relevant vehicle ownership and OnStar subscription information. OnStar is currently celebrating its 10 year anniversary, and has a new relationship with Verizon wireless-- subscribers can have calls to their cell phone rerouted to their car, fulfilling hands-free regulations. Read more... OnStar by GM Expands Its Industry-leading Service Portfolio With the Only Service That Lets Your Vehicle Tell You How Its Doing Every Month OnStar announced it has added a significant and new subscriber service to its industry-leading in-vehicle communications portfolio. The new only GM service, OnStar Vehicle Diagnostics, automatically performs hundreds of diagnostic checks on four key GM vehicle operating systems
This new monthly vehicle diagnostic service is offered to eligible OnStar subscribers at no additional charge. OnStar subscribers can always request a GM Goodwrench Remote Diagnostics check at any time during the month by pressing their blue OnStar button. OnStar advisors perform real-time remote diagnostics checks for subscribers about 27,000 times a month. OnStar Vehicle Diagnostics is exclusively for GM customers and enhances GMs commitment to its Total Value Promise. No other manufacturer offers these two unique, valuable and comprehensive diagnostic services to its customers remotely to the vehicle or directly to the customers home computer. OnStar Vehicle Diagnostics service can be activated on millions of 2004 model-year or newer OnStar-equipped GM vehicles that have GMs exclusive Oil-Life System and diagnostic capabilities. An active OnStar subscription is required for enrollment. Offered as an opt-in service, subscribers can enroll at the OnStar website (www.onstar.com) or by simply pressing their blue OnStar button and asking an advisor to enroll them in the service. Once enrolled, OnStar subscribers receive monthly vehicle diagnostic reports covering four key operating systems and recommended maintenance reminders based on the vehicles current odometer reading. The real-time report is sent directly to the OnStar subscribers computer desktop via email each month, providing customers additional peace of mind when driving in their vehicle. The report also matches the vehicles current odometer reading to the GM Simplified Maintenance Schedule so that customers are informed about recommended maintenance services. OnStar Vehicle Diagnostics participants receive the added peace-of-mind in knowing the operational status of four key vehicle systems and the convenience of a regular maintenance report all at no additional cost to their OnStar subscription. "OnStar is committed to providing unparalleled peace-of-mind to its subscribers by helping keep them safe while driving. OnStar Vehicle Diagnostics gives our subscribers added confidence that their vehicles are ready for the road," said Chet Huber, president of OnStar. "By combining OnStars vehicle diagnostics email service with our in-vehicle GM Goodwrench Remote Diagnostics service, our subscribers receive relevant and valuable information about their GM vehicle on their computer or directly from the OnStar advisor while driving." Approximately 85% of surveyed OnStar subscribers say they value the added peace-of-mind and convenience vehicle diagnostic services provide and these subscribers consider vehicles with such a feature to be reliable, safe, high-quality and high-tech. In the 2005 J.D. Power and Associates U.S. Automotive Emerging Technologies Studysm over half the people surveyed were interested in remote vehicle diagnostics. Moreover, when asked to allocate a given amount of money toward the features they would like on their next new vehicle, remote vehicle diagnostics ranked 3rd among the 18 traditional and new features included in the question. The 2005 study is based on responses from more than 17,000 U.S. consumers and the study is designed to measure consumer familiarity, interest and purchase intent for emerging automotive technologies. GMs Oil-Life System is a GM-exclusive technology only available on GM vehicles and is both friendly to the pocketbook and to the environment. The industry recommendation of changing oil every 3 months or 3000 miles is based on oil quality of the mid-1970s, which has vastly improved since that time. The GM Oil-Life System monitors key engine operating conditions. In todays GM vehicles, it is common to safely travel 8,500 or more miles between oil changes when this industry-exclusive technology is used as intended. By following the GM Oil-Life system, it is estimated that more than 100-million gallons of oil could be saved over the next 5 years on the millions of GM vehicles that already have this system. In addition to OnStar Vehicle Diagnostics, OnStars portfolio of safety, security and convenience services, includes automatic air bag notification, emergency services, roadside assistance, GM Goodwrench remote diagnostics, remote door unlock, driving directions and routing, points-of-interest location, stolen vehicle location assistance and hands-free calling. On a monthly basis (average for May - July 2005), OnStar responds to approximately:
For 2006, OnStar is available on more than 50 GM vehicles including SUVs, light trucks, minivans, crossovers, large and midsize sedans, and small cars. Only GM is committed to offering a full range of vehicles that offer safety protection before, during and with OnStar, after a crash. For more OnStar information or to download a high-resolution image of an OnStar Vehicle Diagnostics e-mail, visit http://onstar.internetpressroom.com/pressroom.cfm
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GMs
Total Value Promise to Feature On Stars New Vehicle Diagnostics Service
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